CYHS iTeam

Category: Troubleshooting

  • Reset Browser Settings

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    Go into Settings Advanced Settings Reset Settings (undoes some customizations) More Information Google Chrome Safari Firefox

  • Clear Browsing Data

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    Access Browsing History Go into Clear Data Settings Clear Browsing History, Cookies, Cache More Information Google Chrome browsing data Safari browsing history Safari cookies/cache Firefox browsing history Firefox cookies/cache

  • Web Browser Troubleshooting

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    Refresh the Webpage Check for Browser Updates Remove ExtensionsInstructions Clear Browsing DataInstructions Reset Browser SettingsInstructions School Filter Notes Certain websites are blocked on school computers. The filter becomes more lenient at 3:00 pm. This includes any games/apps that access websites. More Information Google Chrome troubleshooting Safari troubleshooting Firefox troubleshooting

  • Internet Connection Troubleshooting

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    Reset Wi-Fi Turn Wi-Fi Off Turn Wi-Fi On Check Other Apps and Devices for Connection Restart Your Computer Web Browser ProblemsClick here for web browser troubleshooting advice.

  • Basic Troubleshooting

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    Close Apps Red ‘x’ doesn’t fully close Command + Q More apps – slower computer Restart See Other Resources Internet problems Web browser problems Further search Knowledge Base If You’re Still Having Problems Take Computer to HUB (Library) Backup your files Ask tech staff for help If nothing else works, tech staff will wipe computer…

  • Remove Extensions

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    Go into Settings Bring up the Sidebar Go into Extensions Select “Remove” Alternate MethodRemove the extension via its right-click menu More Information Google Chrome extensions Safari extensions Firefox extensions

  • Search Online

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    Frequently Asked Questions Apple Support Ask.com Google.com Tips for searching web browsers Web search syntax